FAQ
Frequently Asked Questions
Welcome to our FAQ page! Here, we've compiled a list of the most commonly asked questions to help you find the answers you need quickly and easily.
Q: What is your return policy?
A: We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
Q: How can I track my order?
A: Tracking your order is easy! Once your order has been shipped, we'll send you a confirmation email with a tracking number. Simply click on the tracking link provided and it will show you the real-time status of your shipment.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay through PayPal for added convenience.
Q: How long does shipping take?
A: Shipping times may vary depending on your location and the shipping method chosen. Generally, orders are processed within 1-2 business days, and delivery can take anywhere from 5-7 business days for domestic orders. International orders may take longer to arrive.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. However, please note that customs duties and taxes may apply, and it's the responsibility of the recipient to pay these fees.
Q: How can I contact customer support?
A: If you have any questions or need assistance, our friendly customer support team is here to help. You can reach us through our contact form on the website, and we'll get back to you as soon as possible.
We hope this FAQ page has addressed any queries you may have had. If you have any additional questions, feel free to reach out to us. We're here to provide you with the best possible shopping experience!
Spend £1 and get 1 point.350 points = £5 off any future purchases (this can also be partially redeemed if you cannot wait to hit the 350 points milestone).To use the points and rewards program you must register online first, CLICK HERE TO REGISTER.
When placing an order online your points will automatically be calculated on checkout and can be redeemed in full or partially at your option.
You must register online beforehand, when you are at the checkout, inform the clerk that you have registered and simply give them your registered full name, the clerk will then identify you and your points will automatically be added yo your account with your order, to be redeemed for future purchases.
Once you have earned points simply request for them to be redeemed when you revisit, they clerk will then apply the 350 points /£5 ratio discount to your order.
Points must be redeemed within 1 year of being acquired otherwise they will expire.
Login to your account dashboard :
YES! Simply email us (info@marine-world.co.uk) with your receipt bar-code number and we will add them to your account.
